Papers / Warranty

Product literature

Steel

Buckle

Black

Alligator

IWC, also known as International Watch Company, was founded in 1868 in Schaffhausen, Switzerland by an American watchmaker—Florentine Ariosto Jones. IWC is a brand known for its precision engineering & distinctive design plus has consistently produced exceptional timepieces that combine functionality and elegance. IWC's most popular models as of late are the Pilot's Watch and Portugieser. With a heritage rooted in aviation and maritime exploration, IWC continues to create watches that capture the spirit of adventure.

Date

Sapphire

The IWC Portofino Automatic 3565 was introduced in 2011. This version of IWC's classic wristwatch has a case of 40mm, which houses either a 35110 or 35111 movement depending on the year of production. Time is indicated by a set of feuille-style hands. Available in a number of configurations, reference IW3565-01 has a stainless steel case and a silver dial.

Silver

Unisex

Automatic

Portofino Automatic 40 Steel / Silvered / Strap

Roman

Portofino

It was very easy to find the watch I wanted, and once my offer was accepted, it was shipped to Bezel, authenticated, and then shipped to me in a very timely manner. The watch was better than described, and the team at Bezel was very communicative through the process.

Amazing experience getting an amazing watch

Easy to find the watch I was looking for and purchase it at a reasonable price. Being kept up to date via Chat was great. Definitely will be back.

Easy process with a good outcome

Smooth and transparent

Super smooth transaction. Watch was exactly what was in the pictures and description. Will do business again soon! 

Super smooth transaction

I truly appreciated how I knew exactly what was happening in the process (“your watch has shipped to Bezel for evaluation”, “Bezel has received your watch for evaluation”).  The entire process was fast and very well managed.  And I love my new watch. 

Great communication by Bezel

I really enjoyed the discussion with the watch inspector. They went over every detail to make sure the watch is what I wanted. The expertise made me feel very comfortable with the purchase. I look forward to ordering again from Bezel.

Great Quality Control 

Responsive, flawless operating, trustworthy, and no one better to buy from.

Responsive

Thank you for reaching out and providing the opportunity to share my experience with Bezel. Overall, I must say that my experience has been excellent. I have had the pleasure of winning two auctions on your platform(with more to come) and I am very satisfied with the meticulous authentication process they have in place for your watches.

On one occasion, I purchased a pre-owned watch that unfortunately arrived at their facilities with a broken part. I was particularly impressed with how the team mediated the situation, diligently working to find the best resolution for me so that I could ultimately enjoy the watch. Although I eventually decided to cancel that specific order, the wire payment I had sent was promptly processed the same day I provided the necessary details, which I greatly appreciated.

I found the Bezel team to be fast and efficient, and I have a strong sense of trust in their platform for future purchases of luxury watches especially in their auctions.

Best way to purchase Auctions with no fees

First time buyer here: great communication from Bezel and the seller. The timepiece was in better condition than described. Payment was easy and the authentication process was quick. Shipped and delivered with 1-2 days. I highly recommend using Bezel. 

Great First-Time Experience!

Bezel has been a trustful company.  I have purchased at least 6 watches with them and no complaints  at all.
The concierge service is on top of all, since it's like being in the shop, talking  with an expertise seller. 

Bezel has been a trustful company

Jack was incredibly helpful throughout the purchasing process. The authentication process was incredibly thorough and I had peace of mind with all the updates throughout. Would definitely recommend

Jack was incredibly helpful throughout…

My watch was in perfect condition as listed. Customer service was great and provided me support when requested. Highly recommend and very professional. 

My watch was in perfect condition as…

Easy to use website. Fantastic communication and service.

Easy to use website

Fast shipping, fast authentication and very supportive customer service

Fast shipping

I enjoyed using Bezel in purchasing my first luxury timepiece. The UX/UI of Bezel's app is very smooth and the notifications and order progress timeline throughout a transaction kept me well informed of when I can exactly expect my watch.

My watch shipping package appeared both safely packed and high-end feel with Bezel's certificate of authenticity. I felt very comfortable trusting Bezel as a first-time user and I would definitely recommend and use the platform again!

Highly satisfied as a first-time luxury watch buyer

Concierge team assisted me in finding several options for a diver with rubber band. Very happy with the options presented and recommendation of specific watch to buy once narrowed in. Watch delivered within 5 days after ordering.

New Diver Watch

Just as described & 100% authentic. Great transaction abd very happy. Highly reccomended!

Just as described & 100% authentic

I sold and purchased a watch using Bezel.  Both processes were easy.  Communication was excellent.  The authentication and shipping were fast.
I recommend Bezel

Great service!!

Great buying experience!

I fell in love with Bezel because of their stellar app, making it both simple and elegant to shop for watches and monitor auctions. After my first auction win, being able to track the progress of my watch moving from seller to Bezel HQ to authenticate then shipping to me kept my mind at ease. Upon arrival the packaging was well branded and my Bezel authentication certificate was elegant and prepared in a branded Bezel green folder giving though bookend to a fun purchase that I plan to do again soon!

I fell in love with Bezel during my first auction

The Purchase Process was easy and transparent. I appreciate how simple it was to find a pre owned watch either via auction or buy now option on the Website.
The experience with their Concierge team was beyond awesome. The communication was often and clear. If there were questions, the answers were immediate.
Overall Impressions were professional, curated, bespoke and they're clearly watch enthusiasts too. Bezel is where I'll always go to purchase my next pre owned watch. I really like the authentication process and the docs they provide. 

Professional, curated, bespoke and clearly watch enthusiasts too. Purchase Process was easy and…

Great watch at a great price and exactly as described.  Customer service team was very attentive.  Looking forward to buying again on Bezel!

Great watch at a great price and…

Super quick and easy. Good pricing, trusted authentication. Watch was sold as used but excellent, arrived in like new condition. Very satisfied and will purchase again 

Super quick and trusted 

Transparent and felt very hands on. Great communication. Knew I was getting the highest quality. 

Transparent and felt very hands on

Buying with bezel was seamless. It is a little nerve racking to purchase a watch online but their process, accolades, and reviews made me comfortable. It was fun to make counteroffers with the buyer and once the offer was accepted the status of the watch was transparent. The packaging was sleek and secure. Loved the roll the watch came with. Will look to buy more watches with bezel in the future. 

Buying with bezel was seamless

constant contact.  team was able to resolve a concern i had post purchase.  A+ customer service.  

terrific customer service. 

Very great and fast customer service. Delivery and authentication went smooth and fast too. Got my watch in less than a week from when I ordered.

Very great and fast customer service

The watch arrived in a timely manner and was exactly as described (I would say even better than described). The seller quickly accepted my offer and we were off. Awesome watch with awesome service. 

Awesome watch with awesome servie

I honestly can’t say enough about Bezel. It was my first time experience with them… I had, like most browsed endlessly the numerous watches for months being a watch person to find my special kind of unique piece and then when I found classic HUBLOT I was ecstatic. Only I’ve been very busy traveling/work and we were leaving for weeks on summer Holiday, rep David explained to me the process of extra steps to verifying the watches, to be sure it’s genuine and as advertised, he was very courteous and professional and had the shipment redirected from my TX home to our 2nd holiday home.. Needless to say after I received it, I couldn’t be happier as it was in fantastic condition and even better than I had expected- first class people and organization for sure. I definitely do highly recommend and plan to buy another watch here again… Thanks David, and Team Bezel! 

I honestly can’t say enough about…

Great experience, real time customer support during the auction gave me exactly the info I needed. Auction ended on a sSaturday, the watch was received and inspected at Bezel and shipped to me on Monday and arrived well packaged on Tuesday. Could not have been smoother. Very happy with how this went.

Great experience

This experience is made superb because of the step by step display once you purchase, the authentication process, and safe and informative shipping process. I made sure to be home the day of to sign for the watch, and would buy from Bezel again. They do a great job from start to finish of making sure you are taken care of in your watch acquisition. 

Fast, efficient, and trustworthy

Super easy, Concierge was helpful. Definitely recommend it

Super easy

The website was very easy to use and allowed me to sort so I could compare models and prices.  The concierge service was very helpful and appreciated.  Jack was very helpful in getting me pricing AND he did it in a few hours.  

What a great overall experience

Bezel made buying my vintage Rolex an absolutely exceptional experience. From start to finish, everything felt premium and thoughtfully done — the communication was clear, the authentication process was smooth, and the packaging was unbelievably secure. The watch itself was exactly as described, and honestly looked even better in person.

What really stood out was the ability to make an offer directly through the platform. It gave me the chance to negotiate respectfully and ultimately land the piece I wanted at a great value — no pressure, no awkward haggling.

If you’re browsing for your first piece or adding to a collection, Bezel is a trustworthy, high-quality platform that truly puts the buyer first.

Incredible Experience — Landed a Vintage Rolex at a Great Price

I was very happy with my experience and the assistance provided by the concierge team.  I will not hesitate to get my next grail through Bezel

See you for the next one!

Great and responsive concierge, always present and knowledgeable. It’s important to gain trust and they are doing a good job at that.

Smooth process and felt followed from start to finish 

My experience with Bezel and my concierge Blake was excellent. I ended up in a situation where I ended up obligated to buy two of the same watch (my fault) and Blake and the Bezel team took care of me.
Highly recommend!

I Love Bezel!

The process was smooth along with great communication.  When purchasing timepieces online can be filled with trepidation.  Bezel staff and system made me feel better with timely communication.  The personal call after authentication was impressive.  I would recommend Bezel.

Bezel made my online purchase smooth, easy, and worry free 

Customer service has been fantastic. There was an issue with my box and they have done everything to fix it. Really impressed and will shop from bezel again!

Customer service has been fantastic

Bezel was awesome.  Super fast shipping and watch was better than anticipated

Bezel was awesome

The whole process was a breeze. The authentication process in particular really made me feel at ease and I appreciate the rapid responses from the team.

The whole process was a breeze

Caught a real issue with a watch I purchased! Customer support was great in the authentication process and clearly communicated to me what they found and my options. Ended up helping me find a true authentic watch, would definitely have missed this had I purchased from another location.

Caught a real issue with a watch I…

App is super user-friendly, buying experience is seamless, watches are as advertised.  Best way to subvert the frustrating game that ADs play.  Highly recommend!  

10/10!

Blake was super helpful, timely and a best partner for me. 

Fantastic experience 

Fun and trusting auction experience - Great communication - great product - and great shipping service. 

Fun and trusting auction experience

Everyone and every contact with Bezel throughout the buying process was easy.  I have bought 2 other Rolex's from another sight (Grailzee) and although both experiences were good, Bezel outperformed with the personal concierge touch and one on one communication.  Would definitely buy again through Bezel

Top notch experience

Blake was incredibly helpful with my first purchase through Bezel. He answered every question I had and made the entire process smooth and stress-free. I let him know I was heading out of town within the week and needed the watch to arrive beforehand. As soon as it was authenticated, he made sure it shipped out the same day—and I received it the very next day, just in time for my trip. Blake went above and beyond, and I’ll definitely be purchasing from Bezel again in the future.

Thank you!
—Jonathan Martinez

Blake was incredibly helpful 

Purchased an unworn MB&F M.A.D. 1s.  The watch was in perfect condition (as described).  Unfortunately, the strap was the smaller size.  Bezel made it right allowing me to order a replacement strap in the correct size.

Great customer service

Bezel is a great place to get your watch, I got excellent service from Jack for my many questions and the process was quick and easy. I would not hesitate to recommend or purchase again from Bezel. 

Bezel is a great place to get your…

I’ve bought and sold multiple watches on Bezel. By far the best experience in the watch world. Their concierge team is top notch. I typically work with Blake, he was out sick for a few days when I had a watch live at auction. I had a question about performance and instead of radio silence (which is what I receive from most other marketplaces the majority of the time) another member of the concierge team jumped in and answered my questions immediately. 

In terms of the actual app. Can somebody please point me to a better shopping and browsing experience out there? It seems like they actually thought about what they were building instead of just telling some random developer to make their website into an app.

Bezel

Bought my first watch off Bezel recently, a JLC reverso. Great process, everything was delivered authenticated and in great condition. Will keep doing business here versus the shady secondary market or even the certified pre owned where these companies are price gouging!!!!

Bought first watch

Watch purchase

I won an auction for a Breitling Avenger 43 from another platform(site), and decided to give bezel a try. I like the bezel site, either bid on a timepiece or search and find your favorite through their search engine. Long story short, my bezel associate was Blake R. He was fantastic, very responsive and even took the time to give insight on questions I had. The purchase process was very fast, organized and very thorough. I highly recommend BEZEL, the Omega planet ocean I purchased was presented w-clear, consise photos. No hidden fees, charges etc.  I also asked for the watch to be delivered to a fedex store for pickup, didn’t want it sitting on my porch for a pirate to snag it. If your on the fence about buying or bidding from BEZEL, don’t sweat it,DO IT!!

Tried BEZEL, & they didn’t disappoint!!

At first, i was very skeptical on buying my watch from Bezel but i did further research and thought that I should give it the benefit of the doubt, and honestly it was the best experience and the best purchase i did to get one of dream watch. If you are looking to expand your watch collection or you’re looking to buy or sell a watch Bezel is by far the best app/website I have encountered.

Really reliable

Blown away by how good the user experience is. Best place to buy a watch online hands down

The best ecom experience ever

Chris is great to deal with. He is professional, respectful and will go the extra mile to help. Would recommend Chris and Bezel to anyone who appreciates working with people who actually care.

I was shopping for a special watch for my upcoming birthday. I found it through this site. Customer service was exceptional. They worked with me every step of the way. I can’t recommend it enough!

Amazing Customer Service

Hands down the #1 spot for looking at prices and learning about watch models. Their concierge service is amazing. 

I bought my JLC reverso from bezel and it came in 2 days. Great price and service the whole way through 

5/5 stars, highly recommend

The Best Place to Shop

Auction consignment was super easy, and I’m happy with how my watch did. Payout was within a day or two. Great experience and would def consign again!

Auction consignment process was great

I have had a liking for watches since the first time I laid eyes on my uncle’s Breitling. I am now looking to develop a collection of pieces I remember from my youth and that which were bought for me as gifts. I look forward to using Bazel to achieve this.

Newly kindled flame

But can we please have a night mode.

Thank you.

Love the app

I was having issues getting my offers to go though. Sorted it all out via the chat feature, which felt delightfully like talking to a human. So far, so great.

Well-organized selection and top-notch customer service

I recently had the pleasure of purchasing my first Rolex through the Bezel App, and I couldn't be happier with the entire process, thanks to the exceptional assistance provided by Chris.

From the moment I downloaded the Bezel App, I was impressed by its user-friendly interface, extensive Rolex collection, and detailed product information. However, what truly set this experience apart was the outstanding customer service I received from Chris. 

Chris went above and beyond to ensure that my first Rolex purchase went smoothly. He patiently walked me through the entire process, answering all my questions.  Once I decided on the Rolex, Chris seamlessly guided me through the purchase process, making it hassle-free and secure. He ensured that I understood every step, from payment to delivery. I appreciated his dedication to transparency and his commitment to customer satisfaction.

I'm now the proud owner of a stunning Rolex, and I owe this unforgettable experience to Chris and the Bezel App. Thanks to their combined efforts, my first Rolex purchase was an absolute joy. I highly recommend the Bezel App to anyone looking to buy their dream watch, and if you're fortunate enough to work with Chris, you're in for an even more exceptional experience. I'm already looking forward to my next luxury watch purchase through Bezel, and Chris will undoubtedly be my go-to advisor. Thank you, Bezel App and Chris, for making this milestone purchase so memorable and enjoyable!

A Fantastic First Rolex Buying Experience with Bezel App and Chris!

Quick, straight forward, easy to interface, and secure. Highly recommend for anyone looking for a top quality watch.

I have been collecting watches for years. I have purchased from almost every type of source. Bezel is by far the most amazing marketplace that I have ever experienced. Chris was my concierge. Awesome.

Just wow!

I bought my first watch from Bezel and what a great experience. The watch was just as described and after authentication it was overnight shipped.! After purchase, they communicated every step and even updated me on warranty. Will be buying from them from now on.

First class service

These guys are awesome.

Spending money on a timepiece, you want a great experience without the wait on an AD. 

These guys are awesome. Purchased two pieces from these guys, same quick process, beautiful watches just as described. 

I wanna shout out Blake, for getting everything authenticated and sent quickly. Proud to be part of the #bezelwatchclub

Amazing experience, twice!

I have bought many watches over the last 30 years, from jewelers, brand boutiques, and online platforms. My experience with Chris and the team at Bezel stand above the others. From answering initial inquiries, to verification, and final delivery the attention to detail was unparalleled.

The best way to buy a watch.

I was able to purchase a watch through bezel and it was a very smooth process. I had Chris as my liaison and I couldn’t have asked for anyone better. Was very transparent about the entire process and put me at ease with every question I had. I have already recommended to other friends and will definitely be purchasing something again. Cheers!

Smooth client service

This was my first time buying a watch online and I have to say that the experience was very professional.
The authentication process ensures and legitimizes the purchase but I have to say that the biggest help was from my bezel ambassador Chris Benedetto. He was knowledgeable and answered all the right questions. They are definitely the place to grow my collection in the future.

Flawless and professional process!

Blake over at Bezel is incredibly helpful. If you’re in to watches, there is no other app you should be using. 10/10 would recommend

Will Be Back

The app works even better than the website.  I purchased a near $48,000 watch and it arrived quickly, as advertised and they were extremely helpful both on chat and by phone.  Do not hesitate!!

Highly recommended

Today, I received my 2023 Datejust 41 deep blue fluted motif with fluted bezel and jubilee bracelet. I looked everywhere and no one had it. Bezel had 2. I negotiated a price with the seller that was fair. I received the watch 7 days later, no issues. I’m telling everyone I know who is looking for a Rolex to use Bezel!

This is the place for hard to get Rolex models!

The Bezel team went above and beyond. I’m really happy with my first purchase on the platform. Super clean UX and exceptional communication.

Very satisfied

I was on the hunt for a Rolex 16234 and reached out to the Bezel team for support and advice. The experience was simply phenomenal. Very knowledgeable guys who I would 100% reach out to again with my future watch needs. I’m very happy I got in touch with them and didn’t venture out on my own. Also, knowing that all watches are first authenticated provided me with piece of mind. Thank you guys!

Excellent Team and Service

I just received the rolex I purchased for my husband, to tell you that the costumer experience I had with Blake was WONDERFUL is an understatement. 

I’m not an expert in watches and Blake guided me through every step of the way. He is very knowledgeable about watches and he definitely knows what he is doing. 

I 100% recommended Bezel and Blake!

Amazing experience from the start

I bought my first luxury watch from Bezel. It was a smooth process. I will continue to use Bezel to add to my watch collection. Their customer service is excellent as well. They respond to my emails immediately, and they even called me with an update.

These young tech entrepreneurs have built a great product.  The service was exceptional and I found the exact watch I was looking for.  I will definitely be a frequent user; it is incredibly easy to navigate through the app.

Jeff Gardner

Recently purchased a watch from Bezel and it was a seamless experience, and I couldn’t be happier with the purchase! The website and app are both incredibly clean from a UI / UX perspective, and the purchasing process is very easy. 

Once I bought my watch they were incredibly responsive, and Chris emailed and called me to make sure I would have the proper fitting for the bracelet. Would highly recommend purchasing a watch from this great marketplace!

Chris and the rest of the Bezel team are great!

I wanted to own Rolex watch for all my life because my father had one but it went to my older brother after he passed away. Bezel, especially Chris, made my dream comes true. I have looked for a reasonable priced Rolex two toned datejust for weeks but could not find anything that fitted my requirements and budget until Chris from Bezel reached out to me. I got my gorgeous Rolex today with his help. The watch is so beautiful and is in excellent condition. The price is very reasonable. The purchasing, money transaction, authentication and delivery processes are super easy. I recommend Chris from Bezel without reservations.

Bezel Delivers

Cannot say enough good things about Bezel. 

If you are even a little bit into watches this app is an amazing resource. It is 100% five star service from beginning to end. 

Browsing Bezels large and diverse collection of watches is a fun way to kill time for any watch enthusiast, and it will help newcomers to really ramp up their knowledge of the luxury watch world.  

When it comes to buying a piece, I could not be more happy that I chose to go through Bezel. I purchased an “Unworn” Omega Seamaster 300 and the watch arrived within 4 days exactly as advertised: Not a scratch or mark on it, with full box, papers, and warranty. Even more importantly, BezeI allowed me to secure the piece at over a 20% discount to boutique prices. 

I spoke with Chris throughout the buying process who is both knowledgeable and provides exemplary customer service. He even had his team resize the watch for me before shipping. 

Whether you are looking to simply browse for fun or you are seriously in the market for a particular piece, Bezel has my highest recommendation. 

They made making a major online purchase a fun and worry free experience; and I will most definitely be purchasing my next watch through Bezel.

Luxury Experience

From interest to arrival this company has your back. Messaged Chris on the app and he helped the entire process even on the weekend. Highly recommend.

Got a great price, used affirm for delaying payments, watch was sent to authentication within 24 hours, and is being shipped to me within 48. They asked wrist size and already fit it to me personally. Not sure how you can beat this experience. Will use again, undoubtedly.

5* experience

Blake and the Bezel team helped me find the perfect Rolex in no time at all! The entire process was smooth and quick, and Blake answered so many questions along the way. Best way to buy a watch online!

A+ Experience

I just got a beautiful Grand Seiko from Bezel.. the watch was in excellent condition as promised and everything about the transaction went exactly how it was supposed to go down. 

Great customer service and easy to use. I highly recommend Bezel for your next watch purchase.. or just to browse your grail watches!

Great App, Incredible watch!

Just purchased my first watch from Bezel. From start to finish, they were very attentive. Amazing service and very happy with the watch. Will definitely be buying from Bezel again!

Amazing service

I just purchased an “almost new” Rolex Yachtmaster from Bezel.  I was a little worried about a relatively big purchase being done online - however their professionalism throughout and assurances as well as the  ability to use credit cards (no fee!) was enough for me to try.  I am 1000% happy with the watch, and the entire process was exactly what you would hope for with a professional watch purchase.  The app is also terrific and their follow up is A+.   I am a big fan now.

My first Bezel watch…

Reached out to sell a watch, and Chris from the team contacted me. While I decided to cancel an original transaction, Chris reached out a few days later with another offer (I thank him for being truly client-oriented) and the whole process was completed within a week (from sale to receiving funds). Smooth and transparent process—fully recommend and look forward to many more transactions to come!

Smooth service and top relationship

I had the opportunity to purchase and acquire my first watch from Bezel last week. A Vacheron, 7900V Overseas, Dual Time, which was advertised as being produced in the year 2021, unworn, complete with box, papers, and two additional straps. I was skeptical because I was unaware of the Bezel organization.

I researched Bezel and then made contact with Chris; he is the Concierge for Bezel, and apparently often the first contact one will have if there are written or verbal inquiries. He was outstanding. Extremely professional, and very patient in answering all of my questions which took several calls. He outlined the acquisition, authentication, and delivery process. Bezel is very interesting, because after they acquire the watch from the seller, they authenticate it’s veracity in-house. This involves more than just authenticating the actual watch; there are other databases, which they also utilize to make sure the watch has not been stolen etc.
 
I was able to follow the acquisition, authentication process, and delivery through the app. The entire process was really first rate, and truly exceptional! I received the watch completely as advertised. There was a nice hand written letter from Chris; the watch was even set to the correct time, in my time zone, to include the date.  I would highly recommend Bezel  for your next watch purchase and I look forward to doing future business with them.

RAS

First Watch acquisition from Bezel

Purchased my first luxury watch with Bezel. Process was smooth, very communicative. Received the watch within two days. Highly recommended!!